Which cryptocurrencies can I accept?

We currently support Bitcoin, Bitcoin Cash, DAI, Ethereum, Litecoin, and USD Coin.

What is Grindez?

Grindez is a Job marketplace and bid style auction site for talent and companies. We are currently the number one job marketplace and auction site in the world with cryptocurrency payments enabled. We offer a safe a secure platform for sellers to list their items for sale FREE of charge and for buyers to bid and buy those items while taking advantage of our 30 days buyer protection and in-house automated escrow service.

How does the escrow system work?

The escrow service provided on grindez.com is an in-house service, we don’t use any third party to process any funds or arbitrate escrow disputes, cutting the middle man and saving our users money. Below are the step by step process of how escrow works:
All sellers are obliged to provide the escrow option.
When a buyer commits to buying an item, they are redirected to a payment page where they can select the cryptocurrency they would like to use as a payment method and next to the currency drop down menu they have a tick box which they can select to use escrow.
Once buyers agree upon delivery of project, they can go on the Vendor Dashboard page where they can click on Release Escrow and the funds get released to the seller’s account automatically.
If a buyer doesn’t agree upon the transaction, they can click on Request Refund and explain the reason for the refund and any evidence (if applicable). The seller will then receive an email with the details of the refund request and will be given 72 hours to contact the buyer or dispute the refund request. Failing to respond within the 72 hours will lead to a decision being made solely on the evidence that our support team has access to, which may result in the refund being made to the buyer.
If a buyer doesn’t release the escrow after the reception of the funds, the seller may contact them and give them 72 hours to release funds or respond. If no response is received the seller can contact Grindez support and request an escrow release. The support team will contact the buyer and ask them to release the funds within 48 hours or open a dispute case. In the funds are not released within 48 hours and no response is received, the support team may release the funds to the seller. Release funds happen’s at the support personnel’s discretion and may reject the release of the funds if they deem it unsafe to do so.
If the buyer doesn’t release escrow or open a dispute case and the seller doesn’t request an escrow release, funds get released to the seller automatically 30 days from the date of the payment.

How do I get verified on Grindez as a freelancer or company?

Account verification is simple. After logging in to your account, go to your Profile Page and complete your profile with your name, a photo, and bio. You will need to upload a photo/scan of two types of documents, as per the list below, and submit them to us.
Proof of Name and D.O.B:
Passport
Driving Licence
Government Issued Identity Card
Proof of Address (issued within the last three months):
Utility Bill e.g. Electricity, Gas, Water, Landline phone bill
Bank Statement
House/Health/Motor insurance policy document
Government stamped tax assessment notice
Council rates notice/ council tax bill
If your account verification is successful, your public user profile and all of your listings will show our new Verified icon.

Should I trust verified users on Grindez?

Although we encourage our sellers to get verified and our buyers to buy from verified accounts, we still highly recommend you use escrow at all times.
Verified accounts only mean that we were able to verify the identity of the seller, we are not responsible for the actions of the seller or the quality sold items.
Should there be anything wrong with the purchase, escrow can protect your funds. We will not issue any refunds in the case escrow was not used even if the seller’s account was verified.

Do I have to register to participate in any activity on Grindez?

Yes, any buying, selling, or posting on Grindez requires the user to be registered.

Offering to Buy or Sell outside of Grindez

It is against Grindez’s Terms & Conditions to contact another user through our site and services and offer to finalize the deal outside of Grindez.
If you receive an offer to buy or sell outside Grindez, please report it.
Make sure you follow these guidelines. If you don’t, you may be subject to a range of actions, including suspension of your account.

How long does escrow refund take?

Escrow refunds can range from 48 hours to 30 days. If an item is cancelled or a seller’s account get suspended, the funds are usually refunded within 48 hours to the buyer. If the escrow refund is disputed by the seller, then we are required to gather evidence from both parties before reaching a decision. Please do not contact support before 72 hours have passed on your refund request as you may not receive a reply.

Buyer is not releasing escrow, I need my escrow released.

If you believe the buyer has received the item and you need Grindez to release your escrow, please submit an escrow release request. Escrow release requests must meet the following conditions:
Sale must be older than 4 business days
Provide proof that you’ve shipped the item (tracking number/URL)
Item is physical item
If your item is digital, we would only be able to release escrow two weeks after the purchase date.
Grindez will only release escrow as they see fit. We may reject the escrow release request if we believe that the item or the seller may be high risk.

My escrow was released to the seller although I did not release escrow?

Grindez may release escrow to the seller if they deem the transaction, the item, and the seller low risk. When Grindez releases escrow we still cover the buyer for the duration of 30 days and would issue a full refund if a refund request is logged and we ruled in the buyer’s favor.

I am unable to post items without offering escrow, why?

Escrow is now forced for all sellers. It’s up to the buyers to use it or not. We might be looking into changing this at a later stage, but at the moment all items must provide the option for an escrow.

Do I have to use your escrow service when I buy an item on bitify.com?

Yes. Escrow is highly recommended to do so for the safety and security of the purchase.

How do I know my coins are safe with you?

All coins are paid into Grindez’s wallets, fees are automatically deducted and coins sent straight to the seller. In case of an escrow, coins are transferred straight to our offline wallets where they will be transferred to a cold wallet until the reception of the item is confirmed by the buyer.

I have received an email asking me to confirm my password, what is this?

Grindez will NEVER ask you to confirm your password. We do not need your password for any purposes. Grindez will ONLY send emails from @grindez.com email addresses. Any emails received claiming to be from Grindez and asking for your password is an attempt to gain access to your profile. Be very careful with phishing attempts and fake emails and report such activities to the support team ASAP so the correct actions can be taken to protect your account. Please enable Google 2fa to add another layer of security to your account.

How much are your Fees and Charges?

Posting and listing on Grindez is completely FREE! Charges occur on sold items only.

How can I withdraw funds from Grindez.com?

We do not hold any funds for neither the seller or the buyer on our site, all Escrow funds are held on a separate server and they get automatically sent to the seller when the buyer releases funds from their dashboard. Buyers funds can be refunded manually either when a seller cancels a sale or if the buyer have requested an escrow refund.

How much time do I have to pay for an item I won and what happens if I don’t pay?

When an auction or a fixed price item is won, you are expected to pay for the item in full within 48 hours, in the case that you are unable to pay for the item for whatever reason, it’s your responsibility to notify the seller or Grindez, failing to do so will result in action being taken and your account could get suspended

I sent my items and the buyer didn’t release escrow funds. Now what?

In the event that the buyer can no longer be contacted and you (the seller) believe that the item has been delivered, you can submit a release escrow ticket to us and include the proof of shipment (tracking number/URL).
Escrow release are subject to manual processing and can be released/declined by Grindez’s staff. In the event that your escrow release has been declined, the funds will be released 30 days after the purchase date.
Note: If the item is digital, we would only be able to release escrow two weeks after the purchase date.

How can I delete an item I posted?

You can delete items you’ve posted from your account page under the Vendor Dashboard menu. If you want to delete a specific purchase of an item, you can “cancel” a sale, which will leave the remainder quantity of your item live, but will only delete that single sale. You can only do so if the item is still awaiting payment, or if it’s been paid for and the funds are still in escrow.

I’ve sent extra coins or funds, what can I do?

When a buyer sends extra funds, any remaining amounts stay in Grindez’s wallet. The amount owed to the seller will be sent and the extras are kept for the buyers to recover. Please contact us with the amount sent, the address and the extra amount.

Do you support digital downloads? And how does it work?

Yes, Grindez does support digital downloads. Digital downloads offer a convenient and quick way to send digital files upon reception of a payment. You can upload your digital files, when an item is paid for, the digital file appears next to the item details in the page in the buyer’s menu.
Supported Files:
.zip
.rar
.7zip
.pdf
.doc
.docx
.xls
.xlsx
.ppt
.pptx
.csv
..psd
.epub
.mobi

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